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In this most recent video from U of U Health's Zero Suicide team, Rachael Jasperson, LCSW, PhD, outlines some recommended best practices when having this important talk with someone. For example:
Choose the right place and time to listen uninterrupted
Aim to create a safe space for sharing
Take cues from the person about where to sit and consider intensity of eye contact
Sit on a parallel level
Ask whether they would prefer another person present
Validate their feelings and remain calm, patient and accepting